Customer Experience Manager - NYC
Who We Are
Storefront is the world’s leading short-term retail marketplace. We are a platform that makes retail accessible to anyone in the world. We make it possible for brands to easily find and book short-term retail space to sell their idea anywhere and for space owners to fill their vacant spaces fast.
Our platform powers over 10,000 listings, which represent more than 30 million square feet of retail space. We offer greater access to spaces in leading retail cities around the world, including New York, Paris, London, Milan, Hong Kong, Amsterdam, Los Angeles and San Francisco. Since our launch in 2013, we have helped thousands of brands all over the world, including Google, Samsung, L’Oréal, Everlane, Shopify, Indiegogo; open temporary retail stores.
Our team consists of 80+ passionate people based across 8 international offices.
The Storefront person is committed to transforming the way retail is experienced. We start our days with the intention of making an impact on the popup community. We ask why if a task is not aligned with our goals and objectives. We volunteer for projects outside of our scope to ensure our team members are supported. We dissect inefficiencies to build tools that improve the experience of everyone that logs onto our platform. We arrive early if we need to sync up with our colleagues globally, and stay late to hit a deadline for a company rollout. We take pictures of “Store for Rent” signage on our way to work, we call space owners on our lunch break to share of new features on our site. We provide direction to brands on neighborhoods to popup, expertise on national marketing strategies and resources for staffing their launch event. We go to conferences on weekends to stay knowledgeable of the real estate industry, we share articles on slack to highlight innovative ideas, we carry business cards at the gym so not to miss a partnership opportunity. We are proud advocates of our brand and speak about our vision articulately and loudly. The person that works for Storefront is like no other.
You will work within the Customer Experience team with the objective to reach strong revenue generation. We'll give you the tools and methodology to get started – but you'll have to show autonomy and initiative to succeed. You will report directly to your country manager and suggest strategic recommendations to improve our positioning.
In particular, you’ll have to:
Responsibilities will include:
- Cultivate strong relationships with international brands and designers through high-touch white glove customer service
- Educate every brand on our value-add and provide suitable solutions according to their strategy
- Manage booking process entirely from request origination to payments & contracts to successful event follow-up
- Facilitate acquisition strategies to expand US customer base and revenue
- Build the Storefront brand by sustaining our NPS (Net Promoter Score) through active engagement, service, and responsiveness
- Maintain partnership loyalty through individualized attention and personal connections
- Innovate everyday by brainstorming new ideas and processes to improve the customer experience
- 1+ years of experience in fast-paced sales environment, preferably B2B marketplace
- Native English verbal and written communication skills – extremely clear and tactful
- Excellent writing skills, ability to effectively but concisely communicate through written correspondence
- Outstanding negotiation skills and ability to build trust easily
- Superior and charming phone skills with ability to respond quickly, effectively, and accurately
- High-energy self-starter with a relentless, entrepreneurial work ethic
- Competitive, numerate and commercially minded individual with a head for targets
- A former experience with Salesforce CRM software is a plus
- Serious interest in the Storefront product, culture and vision
- Work side-by-side with our management team and get actively involved in the development of an internationally-backed venture company
- Complete insurance package (health, dental and vision)
- Work in a fun, collaborative, co-working environment in Soho at the brand new Cubico building
- Spend your day working with innovative international brands
- Be part of a fast-growing and international startup, and join a family of passionate people
- Competitive salary based on profile and experience
Exchange professionals: work permit mandatory
Please reach out, we'd love to share with you what we're doing and discuss the ways we can work together.